A new e-mail phishing scam

Consumers must be getting smarter about not clicking on links in unsolicited e-mails because at least one scammer is changing tactics. Instead of asking you to click on a link and enter personal information, the e-mail tells you there is a problem with your account and asks you to call a telephone number. When you call the number, you are asked by a recording to enter your account number.

A red flag is that the recording does not mention a bank name.

If you get an e-mail that asks you to call a bank or credit card company, DO NOT call the number in the e-mail. Banks and credit card companies do not send e-mails asking you to call them; if they need information from you, they have your number—they’ll call you. But if you feel compelled to verify that nothing is wrong with your account, take a moment to look up the bank’s telephone number in your files (it should be on every statement you receive) and call a number you know is legitimate.

Jacquelyn Lynn